Most made-to-order shoes require approximately 15–20 business days after payment and specifications are confirmed. Complex artwork or extensive customization may require additional time. This estimate does not include international delivery or customs clearance.

Available options vary by product and may include fit measurements, heel height, outsole construction, comfort pads, color, initials, or other details. Requests must be technically feasible, and we may contact you to confirm or adjust them before production.

Email us as soon as possible. A standard order may be changed or canceled before fulfillment begins. A made-to-order or customized order cannot normally be changed or canceled after materials have been prepared or production has started.

Select your usual U.S. men’s dress-shoe size and review our shoe measurement guide. Measure both feet for the best result. If you are between sizes or unsure about fit, email us before ordering.

Measurements help us refine the fit beyond the selected shoe size. For the most useful result, send the length, width, and instep circumference of both feet. Customer-provided measurements should be taken carefully because customized products cannot normally be returned for an incorrect measurement.

We work to present colors and materials accurately. Natural variations in leather grain, tone, texture, and hand-finishing are part of the character of handcrafted footwear and are not defects unless they materially affect normal use.

Yes. Available shipping methods and charges are shown at checkout. Delivery dates are estimates and may be affected by customs review, carrier operations, weather, or address issues.

Customs duties, import taxes, brokerage fees, and local charges are normally the customer’s responsibility unless checkout expressly states that they are included. These charges are determined by the destination country and are not controlled by RedMeteor.

When tracking is available, it will be sent to the email address used for the order. Tracking may take time to update after the carrier receives the parcel.

Contact us within 7 calendar days after delivery before returning anything. Eligible standard products must be unworn, unaltered, undamaged, and returned with their original packaging. Made-to-order, personalized, altered, or worn products cannot normally be returned or exchanged unless they are defective, incorrect, or applicable law requires otherwise.

Email us promptly with your order number and clear photographs of the product, packaging, and shipping label before wearing or modifying the item. We will review the issue and arrange an appropriate repair, replacement, exchange, or refund.

Keep your shoes dry, remove dust with a soft cloth, and let them air-dry naturally away from direct heat. Use care products intended for the specific leather or material. Shoe trees and regular rotation can help preserve shape and extend wear.